We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item within 30 days of purchase for a refund, store credit, or exchange.

We do not accept returns for:

• Screens
• Custom-made items (including items with specific dimensions or finishes)
• Personalized items (with names, logos, or custom designs)
• Items marked as final sale
• Products that have been used, installed, or altered

RETURN CONDITIONS

To be eligible to return a product, the item must be unused, in its original condition, and with all original packaging within 30 days of purchase.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact the office within 24 hours of receipt. Please provide clear photos of the defects as proof. We will arrange for a replacement or refund as we deem necessary.

PROOF PURCHASE

Please provide a copy of your original order confirmation or receipt, along with your damaged or defective items.

RETURN SHIPPING

Returns must be made in-store and are subject to a 5% restocking fee. Customers are responsible for return shipping costs.

You may choose to drop-off the item at our store at 1/140 Meakin Rd, Kingston QLD 4114 or schedule a pickup for a callout fee.

Please note that we reserve the right to refuse a return if the item does not meet our return conditions.

REFUNDS

We will issue a refund using your original payment method within 7 business days of receiving the returned item.

Please note that credit card refunds may take additional time to reflect on your statement, depending on your bank’s processing time.